Are you looking for a rewarding customer service representative job in Mexico with a globally recognised manufacturing company? Do you have the experience, communication skills, and operational know-how to manage customer accounts, coordinate logistics, and deliver outstanding service in a fast-paced manufacturing environment?
If you are organised, detail-oriented, and motivated to grow your career in customer operations and client support, this could be the perfect opportunity for you to take the next step in your professional journey.
Job Details
| Category | Details |
|---|---|
| Job Title | Customer Service Representative |
| Employer | Flex |
| Location | Mexico |
| Industry | Manufacturing & Operations |
| Employment Type | Full-Time |
| Job Type | On-Site |
| Department | Operations |
| Experience Required | Minimum 5 Years |
| Education Required | Bachelor’s Degree or Equivalent Experience |
| Start Date | As Soon As Possible |
| Vacancies | Not Specified |
| Join Our Team | Apply on Employer Site |
About the Employer
Flex is a globally recognised, diversified manufacturing company that partners with leading international brands to design, build, and deliver innovative products across the world. With operations spanning multiple countries including Mexico, Flex is committed to building strong client relationships through operational excellence and customer-first service delivery. The company is known for its collaborative and inclusive workplace culture while offering employees meaningful opportunities for professional growth, skill development, and long-term career advancement in manufacturing and operations support.
Key Responsibilities
As a Customer Service Representative, your duties may include:
Customer Support & Communication
- Communicate with customers and respond to inquiries in a professional and timely manner
- Handle customer complaints and resolve issues efficiently to maintain strong client relationships
- Ensure one-call resolution whenever possible to enhance the customer experience
- Provide clear explanations and guidance to customers when required
- Maintain excellent spoken and written English communication skills at all times
- Deliver high-quality customer service consistently, especially during high-pressure situations
Operations & Coordination
- Coordinate Orderboard, RMA, CMA, AR, OTD, sales, and export processes across departments
- Monitor customer demand patterns and process purchase orders accurately
- Coordinate closely with production and material planning teams to meet delivery expectations
- Support production scheduling and oversee finished goods delivery timelines
- Work alongside warehouse and logistics teams to manage outbound shipments
- Follow customer-specific shipping instructions and adhere to incoterms requirements
- Validate pricing, payment terms, and agreements in compliance with SOX controls
- Participate in customer meetings, CFT meetings, and broader operations discussions
Systems & Business Process Support
- Use internal systems and business applications effectively to support daily operations
- Track KPIs and actively support continuous improvement initiatives within the department
- Interpret customer needs and identify practical, timely solutions
- Support EDI, CTO, BTO, BTF, and invoicing processes as required
- Create CMF, MRF, and PQR documentation accurately and on schedule
- Coordinate operational activities across multiple departments to ensure seamless service delivery
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Skills & Qualifications
To qualify, you should have:
- A Bachelor’s degree (BA or BS) in a relevant field, or equivalent professional work experience
- A minimum of 5 years of customer service-related experience, preferably within a manufacturing or operations environment
- Strong verbal and written communication skills with the ability to engage professionally with clients and internal teams
- Solid knowledge of logistics, order management, and operational coordination processes
- Demonstrated ability to handle multiple tasks simultaneously under tight deadlines and customer expectations
- Familiarity with KPIs, operational metrics, and continuous improvement frameworks
- Understanding of export procedures and incoterms is considered a significant advantage
- Proven ability to work both independently and as part of cross-functional teams
Work Environment
This role involves:
- Working within a manufacturing and operations environment that is fast-paced and deadline-driven
- Regular coordination with logistics, warehouse, production, and planning teams
- Managing a high volume of customer communications and operational support tasks daily
- Working under customer expectations and internal deadlines with consistent professionalism
- On-site work only — there is no remote work option available for this position
Experience and Specialization
Customer Operations Experience
- Minimum 5 years handling customer accounts in a professional service or manufacturing setting
- Demonstrated expertise in order management, complaint resolution, and customer coordination
- Experience supporting cross-functional teams in operations or supply chain environments
Systems & Process Knowledge
- Familiarity with EDI, CTO, BTO, and BTF systems and related business processes
- Experience creating and managing documentation such as CMF, MRF, and PQR reports
- Exposure to SOX compliance processes and financial validation procedures
Industry Knowledge
- Understanding of manufacturing workflows, production scheduling, and logistics coordination
- Knowledge of export procedures, incoterms, and international shipping requirements
Additional Information
Work Conditions
- Full-time, permanent employment opportunity with a globally established manufacturing company
- Professional, fast-paced customer service and operations support environment
- On-site role requiring consistent attendance and in-person collaboration with teams
- Role involves extended periods of computer-based work and customer communication management
- Strong multitasking, attention to detail, and accuracy are essential throughout the working day
Benefits
- Clear pathways for career growth and long-term advancement within a global organisation
- Access to professional development support and skills enhancement programmes
- An inclusive, collaborative, and diverse workplace culture that values every team member
- Stable, full-time employment with a recognised global leader in diversified manufacturing
- Hands-on experience in international manufacturing operations across multiple markets
Personal Suitability
The ideal candidate will be:
- Customer-focused and professional — consistently placing client satisfaction and service quality at the centre of every interaction
- Organised and detail-oriented — able to manage complex operational processes with precision and accuracy
- Reliable and dependable — trusted to deliver consistent results across daily operations and customer communications
- A strong communicator — confident in both written and verbal communication across diverse teams and client groups
- Solution-oriented and proactive — identifying issues early and taking initiative to resolve them efficiently while supporting team goals
Equal Employment Opportunity
Flex promotes equal employment opportunities for all qualified applicants regardless of age, gender, race, religion, national origin, disability status, veteran status, sexual orientation, or any other legally protected status. All candidates are encouraged to apply.
How to Apply
This customer service representative vacancy in Mexico is currently open and accepting applications. Interested candidates are encouraged to apply directly through the official Flex careers portal as soon as possible.
Apply Online: 👉 Apply on Flex Careers Site
Applications are currently open. Apply as soon as possible to be considered for this exciting career opportunity in Mexico.
Start Date: As soon as possible
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